If you are reading this then you already know that, nowadays, customers don’t consider working with a business if it is not ISO certified. Certification has become a symbol of authenticity in the market.
Organizations seeking compliance to a management system require a well-structured and organized quality management system. A perfect quality management, perfectly implemented, is the standard for obtaining certification to quality assurance.
What is a Quality Management System?
A Quality management system is comprised of written and controlled policies and procedures that can help you build a foundation for compliance to these ISO management system standards. A systemized quality management system should include the steps for major processes and develop methods to prevent the failures. An organized system can protect the brand, existing organizational processes, and increase the customers’ satisfaction. Preparing a Quality management system has multiple benefits that can help you gain recognition through quality assurance certification. These benefits are:
Helps to meet your goals
Minimizes cost-related errors
Enhances customer satisfaction
Promotes your business more effectively
Assures the growth of the business
Enhances the documentation process
Resolves manufacturing / service delivery issues or defects
Expands market share in new territories
Creates an ideal environment of quality
Improves internal communication
Keeps consistency of products and services
Assesses performance of the teams and the individuals
Features of an Ideal Quality Management System
If you really want to obtain the certification on your first attempt, you must ask your ISO certification services, consultant, to incorporate these features in your quality management system:
A well-written and documented quality policy
Documented quality objectives
A standard quality manual
Documented procedures as identified in the compliance standard
Documents required by your organization for effective planning, operation, monitoring, and control.
Why you should Maintain a Hierarchical Order?
If you can run an organization with controlled documents, it will boost the knowledge and morale of your organization. Given below is an example of the ideal quality management documentation:
How to Create an Effective Quality Management System?
Define and outline your processes
Define the quality policy
Define the quality objectives
Build metrics to record and monitor critical success data
Explain defects in every process
Develop documents and track
Define the quality process
Determine training requirements
Use the newly-built system properly
Conduct internal audits, observe, and implement activities that can improve overall performance.
Tools to be used in your Quality Management System
Process Maps and Flowcharts
You can create a flowchart to streamline the overall production / service delivery process. It should be easy to understand and useful. It should help you visualize the entire process. It should help you identify all the possible problems that may occur. An ideal flowchart should display quality checkpoints and documentation expectations. It should demonstrate other parts of your formal control plan. This control plan needs to be approved or signed off by the quality assurance authorities. All concerned departments should approve the final process steps and flowchart.
Failure Modes and Effects Analysis or FMEA can help you figure out the potential failures. It helps detect and rectify failures and mistakes before they happen. The FMEA team should estimate these factors and measure them on a scale of one to ten. Then, they should mark the high-risk priority numbers or RPN. RPN builds a platform for the growth and development of all the written quality procedures and control tools. Based on the RPN outcomes, you should record the measurements.
Measuring System and Tools
If you want to assure a great accuracy and you use precise monitoring / measuring equipment, you need calibration. It will help you ensure that your measuring systems can effectively avoid errors.
A Final Takeaway
You should make sure that each of your employees understands the vision of your quality management system. You need to look for methods that can make all your internal processes consistent. It is your responsibility to provide the employees with proper training so that they can comprehend the quality management system.
If you can adequately perform everything stated above, you can gain ISO certification at the first attempt.