Quick Start Support — Support — WordPress.com


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Introduction

  1. Quick Start Support Sessions give you a way to talk to one of our Happiness Engineers via a screen share with audio.

  1. Do you need a step-by-step walkthrough on how to customize your menu? Want help configuring a special feature and finding out what options you have? We would love to help you!

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Determining when to use Support Sessions

In addition to the one-on-one Quick Start sessions, we have a text-based live chat service and support via email. If you need help right away, contact us on our form here, and we’ll provide an answer as quickly as possible.

  1. The Quick Start sessions are scheduled appointments intended for an in-depth discussion about your site.

  1. Quick Start sessions are meant to be introductions to WordPress.com, not full site setup sessions.

  1. Once you have a good introductory grasp of WordPress and your site, our live chat and email support will be your best place to get more help with your site.

WordPress.com Business plans includes two complimentary, half-hour sessions. If you schedule a session and need to cancel, let us know ahead of time so we can help you reschedule and preserve the number of sessions available to you. If you are not on a Business plan, or would like additional sections, see the Purchasing a Session section.

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Accessing Quick Start Support

The Quick Start service is available to all WordPress.com Business users and those who have purchased a session. When you purchase a WordPress.com Business plan, we will send you an email with information on how to schedule a session. If you have a WordPress.com Business plan and don’t see the email inviting you to schedule a session, you can pick a date/time here.

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Preparing for a Session

The Quick Start sessions are hosted through Zoom.us. It’s a free tool that allows for voice calls and screen sharing. To use the tool, first download and install the Client for Meetings option from here.

Before your session, test your speakers and microphone to make sure both work.

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Connecting with a Happiness Engineer for the Session

  1. After you schedule an appointment, you will receive an email invite for the appointment, which links to the Quick Start Dashboard. Here, you will find meeting details and the Zoom link to join.

  1. Before the session, a Happiness Engineer will add the Zoom link to the Quick Start dashboard.

  1. When it’s time for your session, click the custom Zoom.us link in the Quick Start dashboard to join.

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