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What is ISO 9001 Quality Management System?

ISO 9001 Quality management system: – ISO Registration in Coimbatore

It is a systematic and a process driven approach to managing your business. It has been designed to support the company in ensuring to meet the needs of your customers while delivering the consistency level of quality and satisfaction.

This system has been proven to make the business managers and owners feel more in control and ensure everyone within the organization is clear about what they do while having the ability and the authority to resolve the problems effectively and quickly.

This certification can be achieved by any business of any size, in any given sector which is actually looking to increase and enhance the business productivity and performance.

ISO 9000 family addresses different aspects of quality management and contains some of the ISO’s best-known standards. This standard provides the tools and guidance for companies and the organizations who want to ensure that their products and services consistently meet the customer’s requirements and the quality is being consistently improved.

ISO 9001:2015:

It sets out the criteria for the quality management system and it can be used by any organization, large or small regardless of the field of activity. In fact, there are over one million organizations and companies in over 170 countries certified to ISO 9001.

ISO 9001:2015 helps ensure that the customers get a good quality, consistent products, and services, which in turn brings many business benefits.

It specifies the requirements for a quality management system when an organization needs to demonstrate the ability to consistently provide the products and services which meets the customer and regulatory requirements, and

It aims to enhance the customer satisfaction through the effective application of the system which includes the processes for improvement of the system and the assurance of conformity to the customer.

All the requirements of ISO 9001:2015 are generic and intended to be applicable to any organization regardless of the type or size or the products and services it provides.

ISO 9001:2015 for small enterprises:

It features useful information on everything from how to get started and guidance for those who seek certification. It includes the practical advice on the different ways of approaching a quality management system as well as a detailed guidance on each element of ISO 9001:2015.

It helps the organization to improve the quality of the work they do and the products and services they deliver, which improves the confidence of the customers and the other stakeholders.


Profit potential and the market share can be increased;

It saves you spending the money and the time on recurring problems.

Improves the customer and the supplier relationship by responding proactively to customer feedback;

Issues were identified and resolved quickly in many cases without even the customer knowledge.

Job security has got increased through the enhanced business performance;

Improves the job satisfaction since the employees are very clear on what they do and how it’s to be done.

Boost the morale and the motivation through the improved training capabilities.

What benefits will it bring to my business?

When you implement the quality management system, that will helps you to:

Assess the overall context of the organization to define who has been affected by the work and what they expect from you. This enables to clearly state the objectives and can identify the new business opportunities.

It makes sure that you consistently meet the customer need and the expectation. This can lead to bring the customer again and again and also can get the new clients. Probably, you can increase the business for your organization.

It is in a more efficient way that everyone could understand in the organization since it has been aligned in a very proper way. Productivity and the efficiency got increased and that brings the internal costs down.

Necessary statutory and the regulatory requirements need to be met.

We can expand a new market since, in some sector, the clients require ISO 9001 before doing a business with them.

Risks are identified and addressed which have been associated with the organization.

Quality Management Principles:

It builds the seven quality management principles. By following these principles will surely make your organization or business creates the value for its customers.

Customer focus:

When you meet and exceed the customer needs, it is actually the primary focus of quality management and that contributes to the long-term success of the enterprise. It is to be noted that, the motive is not only to attract the customers but to retain the confidence of the consumers. So, adapting to their future needs is a key.

Engagement of people:

Value for your customers can be created is much easier when you have an empowered, competent and the engaged people at all the levels of your business or organization.

Process approach:

The activities need to understand which link together and function as a system that may help to achieve more consistency and the predictable results.


Have a unified mission or direction which comes from the strong leadership is essential to ensure that everyone in the organization understands what we are trying to achieve.


When the organization is successful, it always has an on-going focus on improvement. If you want to deliver the value to the customers as you do always, reacting to the changes in the internal and external environment is necessary.

Relationship management:

Important relationships need to be identified that you have with the interested parties such as suppliers, and sets out the plan to manage them, would probably drive the sustained success.

Evidence-based decision making:

Decision making is not an easy task since it naturally involves a degree of uncertainty. But, ensure that your decision should be based on the analysis and the evaluation of data that produces the desired results.

How to start?

There are so many ways that an organization can implement a quality management system. Here some of the tips have been listed out to make you understand:

Tip 1: First, define your objectives, why do you want to implement the standard?

Tip 2: Ensure that senior management is on board, it is crucial that everyone from the top down is supportive of the initiative and its objectives.

Tip 3: Organization’s key processes for meeting your objectives as well as the customer needs have to be identified. With each of these processes, make sure that you understand the customer’s requirements can guarantee that these are met each and every time. This probably forms the basis for your quality management system.

How is the standard structured?

ISO 9001:2015 is made up of a number of different sections, each concentrates on the requirements involved in a different aspect of a quality management system.

Clause (0-3) – Introduction and scope of the standard;

Clause 4 – Context of the organization;

Clause 5 – Leadership;

Clause 6 – Planning;

Clause 7 – Support;

Clause 8 – Operation;

Clause 9 – Evaluation of performance;

Clause 10 – Improvement.

How to get certified?

There are no obligations to be certified to ISO 9001. So, the first good step is to evaluate whether the certification makes sense for your organization. Certifications might reassure the customers that your products and services are in line with the expectations and might in some cases be a pre-requisite to working with certain clients. Many organizations benefit from using the standard without seeking the certification. If you opt to get certified, the first step is to find the certification body as ISO doesn’t perform the certification. In doing so, you need to evaluate the several certification bodies and check if the certification body uses the relevant CASCO standard. CASCO (ISO’s Committee on conformity assessment) have produced a number of standards which relates to the certification process. ISO sets out the requirements for the bodies which provide the audit and certification to the quality management system.

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